Returns & Exchanges
At Lata, we prioritize the freshness and safety of our gourmet food products; therefore, we offer returns or replacements on items that arrive damaged or incorrect. Due to the perishable nature of our inventory, we cannot accept returns based on personal taste preferences or change of mind.
Inspect Your Package
Upon delivery, please immediately inspect your order for any signs of damage, leakage, or incorrect items before opening the vacuum seals.
Document the Issue
Take clear photographs of the damaged product and the shipping label, as these are required to process your claim with our quality assurance team.
Contact Support
Email our support team within 48 hours of delivery with your order number and the attached photos to initiate the resolution process.
Receive Resolution
Once validated, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing